Mapp are searching for a Renewals Manager to join our team on a 5 month maternity cover contract in Milan.
WHAT YOU WILL DO:
We are seeking a dedicated, talented, successful Renewal Manager to join our high performing and well-established Client Services Team. Our Renewal Team is responsible for the retention and growth of our client base.
The ideal candidate will show demonstrable experience of managing accounts, building strong relationships both internally and with clients and have an in-depth understanding of the digital marketplace. You will be working alongside your Director of Revenues to successfully retain and grow your client base through helping your clients achieve their digital marketing goals.
Manage multiple accounts; develop positive working relationships with all customer touch points
Drive client retention, renewals, upsells and client satisfaction
Strategic management and support of existing key accounts
Proactively manage the client life cycle
Support our key customers in the development of their digital marketing strategy
Coordinate regular communication with our customers
Product presentation before marketing decision-makers of large international companies
Advise clients on Mapp Digital’s products
Work closely with Customer Success Managers on account management
Partner with internal cross-functional teams to understand customer goals, key performance metrics and exceed those goals
Leverage technical tools and quantitative data to manage success, high customer satisfaction and renewal
Prepare campaign insights reporting, including analysis and research
Work closely with Finance on billing set up and invoicing
Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues
Adhere to established processes and workflows, as it relates to long-term contract renewal
Provide input on new processes and workflows as needed
Focus on ensuring we maintain superior customer service levels, operational excellence, and strategic insight
THE ASSETS YOU BRING TO THE TEAM:
3+ years' experience in Key Account Management
Excellent communication skills across decision-makers at different levels
Perseverance and negotiation skills
Very good knowledge of English
Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables
Business acumen, sound decision making, analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships
Ability to prioritize multiple responsibilities, balancing client deliverables as well as internal obligations
Bachelor's Degree in appropriate field of study or equivalent work experience
Strong analytical skills
Working knowledge and experience with contracts and contract negotiations
Demonstrated ability to work independently and remain motivated
Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
Selection also open to people belonging to the protected categories under Law 68 of 1999.
Emerged from Mapp’s successful cross-channel marketing solution and Webtrekk’s proven customer intelligence tool, we have created an insight-led customer experience platform – unlike anything in the market. Mapp has offices all over the world, including USA, London, Paris, Berlin, Munich and Milan. More than 250 employees around the globe work on Mapp’s technology to provide customers with actionable marketing insights that will help them deliver exceptional customer experiences. At Mapp, we also encourage employees to push the limits on what we deliver, both as individuals and as a company.
Do you want to shape the future of marketing with us? If you’re tech-savvy, love helping customers be successful with technology, and always hunting for the next big deal, we want to have you on board!