Implementation Consultant
WHAT YOU WILL DO:
The Implementation Consultant is responsible for onboarding new clients onto Mapp cloud, as well as implementing and managing projects for existing clients. This will involve analysis of business requirements, preparation of project and technical specifications, managing the implementation.
As an Implementation Consultant you will partner with the Sales team, Solution Architecture, and other Professional Services teams, helping clients to clearly define their requirements, document them, and guide them through to successful implementation. This will include defining data migration strategies and configuring the solution to meet customer requirements.
You will coordinate internal, client and partner teams to achieve successful delivery of projects, on time and budget.
- Gathering and understanding project requirements, leading gathering sessions, documentation the outcome
- Ability to translate client requirements into project’s brief and plan (creation of SOR)
- Participating in pre-sales discussions, supporting project definition, providing estimations
- Cooperating with Solution Architects on defining complex projects/solution design
- Ability to drive projects through from definition to delivery
- Managing new clients onboardings
- Hands-on implementation of basic projects using Mapp Cloud
- Ability and willingness to split time between project management and hands-on implementation
- Effective communication with internal teams, clients, and partner stakeholders
- Managing projects in a multi project environment, ensuring time, budget, and quality criteria are met
- Managing changes, analysis of the change impact, identifying and mitigating risk situations
THE ASSETS YOU BRING TO THE TEAM:
- Experience of working with clients from requirements analysis through to solution delivery
- Proficiency in managing projects including scope, scheduling, and change management in a project management or customer service role, preferably in the SaaS business
- Strong interpersonal, written communication, and presentation skills
- BS/MS in Computer Science or Marketing field
- Experience/knowledge of current Marketing Automation solutions on the market
- Experience with HTML, CSS, email templates, data handling
- Technical writing competency: ability to create technical specifications/blueprints and solutions-orientated project proposals
- Ability to interpret, drive, and support customer vision and thinking
- Able to work to tight timescales in multi-project, fast moving environment
- Exceptional time management skills & flexibility in working hours
- Knowledge of GDPR and understanding of privacy and ethical handling of data
- Department
- Professional Services
- Locations
- London
- Remote status
- Hybrid Remote
- Employment type
- Full-time
London
About MAPP Digital
Emerged from Mapp’s successful cross-channel marketing solution and Webtrekk’s proven customer intelligence tool, we have created an insight-led customer experience platform – unlike anything in the market. Mapp has offices all over the world, including San Diego, London, Paris, Berlin, Munich, Milan, Eindhoven and Krakow. More than 250 employees around the globe work on Mapp’s technology to provide customers with actionable marketing insights that will help them deliver exceptional customer experiences. At Mapp, we also encourage employees to push the limits on what we deliver, both as individuals and as a company.
Do you want to shape the future of marketing with us? If you’re tech-savvy, love helping customers be successful with technology, and always hunting for the next big deal, we want to have you on board!
Implementation Consultant
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